Question 1

What counts as a no-show?

Accepted Answer

A no-show is a customer missing a confirmed appointment without cancelling or rescheduling before the stated cutoff. If someone arrives too late for the reserved service window, the provider can apply the same policy when the appointment can no longer be completed.

Question 2

How does Slot Armor enforce the deposit policy?

Accepted Answer

The deposit is collected when the appointment is booked and credited toward the service when the customer shows up. If the customer no-shows or changes plans inside the 24-hour cutoff, the deposit can be forfeited to protect the time that was reserved. The policy is shown before payment so the commitment is clear.

Question 3

How do the T-24h and T-2h reminders help?

Accepted Answer

Slot Armor sends an SMS and email reminder 24 hours before the appointment, then repeats the reminder two hours before the slot. The first reminder catches forgotten appointments while there is still time to cancel or reschedule; the second gives the customer a final prompt to confirm plans or contact the provider before the service window.

Question 4

Can a customer dispute a forfeited deposit?

Accepted Answer

Yes. A customer can contact the provider and explain what happened. The provider can review the booking, reminder, cancellation, and arrival timeline, then decide whether to keep the standard forfeiture or make an exception for circumstances such as an emergency. Slot Armor makes the rule consistent; it does not prevent a provider from choosing a fair exception.

Question 5

What if a customer needs to cancel or reschedule late?

Accepted Answer

Before the 24-hour cutoff, the customer can cancel or request a new time and remain eligible for the provider’s stated refund policy. Inside the cutoff, the provider can apply the same no-show protection rule as a missed appointment, while still choosing to reschedule or waive the forfeiture when the situation warrants it.

Question 6

How does a solo provider reduce no-shows over time?

Accepted Answer

Start with one clear deposit and cutoff, then let the T-24h and T-2h reminders do the repetitive follow-up. Review the booking history each week to spot patterns, tighten the wording or lead time where customers get confused, and keep the policy consistent. Over time, the combination of a visible commitment, timely reminders, and simple measurement lowers avoidable no-shows without adding another admin task.

Question 7

What should a customer do if plans change?

Accepted Answer

Use the booking details to cancel or ask for a new time as soon as plans change, ideally before the 24-hour cutoff. Acting early gives the provider a chance to offer the slot to someone else and keeps the deposit aligned with the published refund policy.